HydroLogix Privacy Policy

1. Data We Collect

We collect only the data necessary to provide the Service. The table below summarizes each category, the specific data points, whether it is linked to your identity, and how long we keep it.

We do not collect precise device location (GPS), and we do notcollect, store, or process payment card numbers — subscription billing is handled by our platform's payment provider, and HydroLogix never sees full card details.

2. How We Use Your Information

• To provide, operate, and maintain the Service, including job documentation, moisture mapping, and report generation.
• To create and manage your company account and team membership.
• To generate project reports and share them with homeowners, vendors, and insurance parties as you direct.
• To send visit reminders and project notifications.
• To provide customer support and respond to your requests.
• To monitor, secure, and improve the reliability and features of the Service.
• To comply with legal obligations and protect the rights and safety of our users.

3. Data Storage and Security

Your data is stored on secure cloud infrastructure provided by our hosting platform, with data encrypted in transit (TLS) and at rest. Access to production data is restricted to authorized personnel and is logged. Files and media you upload are stored in encrypted object storage and served via signed, time-limited URLs for private content.

Data is processed and stored primarily in the United States. We retain each data category only for as long as described in the table above or as required by law. No system is perfectly secure, and while we apply industry-standard safeguards, we cannot guarantee absolute security.

4. How We Share Your Information

We do not sell your personal information. We may share information:

• Within your company: data you create (jobs, photos, reports, messages) is visible to other members of your company team as needed to perform restoration work.
• With third parties you direct: when you email a report or send an upload/signature link to a homeowner or vendor.
• Service providers: trusted vendors that help us operate the Service — cloud hosting, file storage, email delivery, and analytics — under appropriate confidentiality and data-processing obligations.
• Legal compliance: when required by law, court order, or to protect our rights or safety.

5. Data Retention & Deletion

We retain job and project data for as long as your company account is active and as needed to provide the Service. You may delete jobs, photos, reports, financial entries, and technician hours within the app at any time. Company administrators can request full account deletion, after which we will remove associated data within a reasonable period, except where retention is required by law.

6. Your Privacy Rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information. To exercise these rights, contact your company administrator or reach out to us through the contact details in Section 10.

7. Children's Privacy

The Service is intended for professional use and is not directed to children under 16. We do not knowingly collect personal information from children.

8. Camera, Photo & Notification Permissions

The app requests camera access solely to capture photos for job documentation. With your permission, photos you take within the app are uploaded to your job file. We may request push notification permission to send visit reminders. We do not access your camera, photo library, or send notifications when the app is closed, and we never use these permissions for advertising or tracking. You can revoke any permission at any time in your device settings.

9. Third-Party Links & Data

The Service may include links to third-party sites (for example, optional floor-scan providers). We are not responsible for the privacy practices of those sites and encourage you to review their policies. Homeowner and vendor upload/signature links are processed through the Service and subject to this policy for the data we handle.

10. Data Controller & Contact

HydroLogix is the controller responsible for your personal data. If you have questions about this Privacy Policy, data access or deletion requests, or privacy concerns, please contact:

• HydroLogix — Privacy
• Email: support@hydrologixapp.com (replace with your official support address before resubmitting)
• In-app: Settings → Privacy Policy / Support

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes within the app and update the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the updated policy.